Payment Policy
Complete information about payments, cancellations, returns, refunds, and cashback policies.
Order Cancellation
User Cancellation Rights
As a user, you may cancel an order placed by you before the order enters the "billed" stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 48-72 hours.
Company Cancellation Rights
Orders may be cancelled by the Company in the following cases:
Refund Timeline: For company cancellations, refunds will be initiated within 72 hours.
Returns & Refunds
Return Eligibility
Users can return a product or request replacement after delivery only if there is an issue with the product. If you no longer need the item, bought it by mistake, or changed your mind, you may only return the product at the time of delivery.
Return Requirements:
- • Product must be in original packaging
- • Product must be unused and unwashed
- • All tags must be intact
- • Images of issues must be provided
Electronics & Cookware
7 days return policy for quality issues. Original tags and packaging must be intact.
After 7 days, contact Brand/Manufacturer with original invoice.
Non-Returnable Items
Perfumes and personal care items are non-returnable and non-refundable.
Check items at doorstep during delivery.
Return Timelines by Category
Consumable Perishables
Meats, seafood, frozen food, FnV, dairy, milk, eggs, bread
Consumable Non-perishables
Groceries, packaged foods
General Merchandise
Electronics, home furnishings, fashion
Freebie Missing
Missing promotional items
Wrong Order & MDND
Entire wrong order and missing/damaged items
Quality Issues
Insect, fungus, foreign material, expired products
Refund Timelines by Payment Method
Go Bazaar Wallet
24-48 hours
Payzapp and G-pay
5-7 working days
IMPS
24-48 hours
Bank - CC/DC/NB
5-7 working days
External Wallet
24-48 hours
Refund Guidelines
• Refunds made to same issuing bank
• COD: Go Bazaar wallet or NEFT transfer
• Electronic payments: Same payment mode
• All refunds in Indian Rupees only
• Bank details required for NEFT
• Processing time varies by method
Go Bazaar Cashback
New User Offer
Cashback Rules
- • Available on versions 2.5 and above
- • No cashback for cancelled orders
- • Cannot be clubbed with other offers
- • Non-transferable to other users
- • Reflects in wallet within 6-12 hours
Exclusions
- • Ghee and edible oil
- • Baby food products
- • Smoking needs
- • Orders using wallet cashback
- • Expired after minimum 60 days
Payment Methods
UPI Payments
Unified Payments Interface (UPI) is an instant real-time payment system developed by NPCI for inter-bank transactions, regulated by RBI.
How it works:
- • Appears as separate tab on Android app
- • Scans device for UPI apps
- • Choose app to complete payment
- • Refunds in 5-7 working days
Sodexo Cards
Sodexo meal cards are accepted as online payment method for your convenience.
Refund Policy:
Refunds for Sodexo meal card transactions will be credited within 5 to 7 working days post initiation.
Questions About Payments or Refunds?
Our customer support team is here to help with any payment-related queries.
Contact Support